We design, deploy and manage a variety of solutions in Communication, Network Engineering, Software and Systems.
With over 16 years of experience, we strive to elevate your business to greater heights.
A well-engineered and maintained Communication Network is a vital tool for the continued efficiency of business operations. As part of our core expertise, we have designed, engineered and deployed various networks spanning from Legacy-based to current day IP-based.
Our expertise spans X.25, TDM, Serial Communication, Frame Relay and ATM. Our network installation has a wide variety, ranging from an Educational Campus Network to a more complex Air Traffic Control Radar's Communication Network.
Computer Systems are the operational heart of every modern-day organization. In our evolution within the technical realm, we have designed, deployed, re-engineered and managed a variety of architectures such as client-server, thin client, stand-alone and distributed computing.
Xcess prides itself on staying up-to-date with the most current technology adopted and deployed, which includes cloud-based computing.
Our foray into Software Engineering began purely based on the demand from our customers. Having an expertise in In-Depth Network and Systems, we have been requested to design, engineer, test and deploy bespoke software for our clients.
We have deployed complex software systems such as CRM with IVR integration, Web-based Portals and Multi-Service Billing Systems.
Our extensive experience and know-how contributes significantly to our level of service that allows our customers to understand the technical aspects of the product/service. We consult, advise and design ICT roadmaps and technology blueprints for our customers who wish to integrate multiple systems/technologies to form the corporate IT infrastructure.
With extensive knowledge of Data, Voice, Software and Integration, we provide a seamless composition of brand-neutral technology for our customers to adopt and deploy.
Additional services/products ensure the complete deployment and operation of systems and networks within the customer IT infrastructure.
All the elements below are fundamental to make relevant components gel together and improve operational and functional elements to make a complete system, providing end-to-end integration to the whole functionalities of a system rather than separate components for our customers to adopt and deploy together.
Apart from expertise, support is a critical pillar for the continued success and business progress of Xcess Group.
Our round-the-clock, nationwide support capability ensures our clients operate efficiently, precisely and cost-effectively anywhere they are located. Having served a variety of customers for over a decade, we have a well-defined Service Management & Escalation Framework that allows us to respond, react and restore support calls and issues with minimal impact to customer operations. With a direct link to our principal Technical Assistance Center, we provide Level 1, Level 2 and Level 3 support to all our clients.
Means to support our clients are: